Curse

Brother Redmund · Jul 05, 2006, 10:00 PM // 22:00

A few weeks ago a guild mate of mine was banned. It took him nearly 3 weeks and numerous emails to Anet to get it sorted. This guy is honest to a fault, so he could never understand what he had done to get the ban in the first place.

Eventually Anet came to their senses, with a response similar to "it appears that your account has been banned in error, we apologise for the inconvenience" and restored his account.

For all you ppl that have had this happen I hope it doesnt take this long to sort out, and for everyone else, lets hope it doesnt happen to us. GL guys

tryptamine_xxp · Jul 05, 2006, 10:00 PM // 22:00

well in guild wars site it says that permanent bans will be permanent.. you think this damage can be undone if its a mistake? if not i dont know how they can pay for our loses... -- on the other hand maybe having too much valuable items is '''damaging the balance of the economy''' .... i really cant see something we all have in common .. anyone here that IS banned doesnt have factions and hasnt been to the dragon festival?

tmarosi · Jul 05, 2006, 10:02 PM // 22:02

i was AFK almoust whole festival (maybe missed 6-10 hours) and didnt get banned

Zinger314 · Jul 05, 2006, 10:03 PM // 22:03

Gaile has posted a response on GWOnline (IBTG = In Before The Gaile?)

Quote:

Originally Posted by Gaile

Hello,

We will not be doing a roll-back. Don't even worry about that. What we will do is carefully attend to anyone who sends us a ticket, via Support, asking us to investigate their account. We cannot respond to emails or PMs. All we can do is ask that you use the Support process, and our team is there waiting to get your tickets and do a check to see what's going on.

Now, as to worries that some of us didn't know what was going on, I assure you that is not the case. Support works with us closely on matters of this sort, and we, and they, were well of aware of what transpired today. In truth, we blocked well over 4,000 accounts today for the use of bots. However, I quickly add, yes, it appears that a few of those account may not have been involved in bot use at all, and we'll be able to clear that up quickly and easily with (all together now) a report to Support. We apologize for the inconvenience and any distress that this may have caused and we will act as quickly as possible to deal with these issues. We just unblocked 115 accounts, which when you look at percentages is a tiny percentage of the overall numbers. But, again, I hasten to add, if you were one of those 115, then you have every right to be asking "What the heck!?" (Unless, of course, you are a botter, in which case I'd suggest that you not protest too loudly, for that will become known and might pose a point of embarrassment. )

Again, we'll be handling--are handling--this very quickly. Thank you for your understanding.

Hmm. Not much to add, but what the heck is ArenaNet's critera for a "bot?"

Master_Hellbike · Jul 05, 2006, 10:04 PM // 22:04

yea, they finally fixed that ban-bug;p

johnmedgla · Jul 05, 2006, 10:05 PM // 22:05

Unbanned. Thankyou so much for the quick resolution! Extremely relieved!

Swinging Fists · Jul 05, 2006, 10:06 PM // 22:06

Well, I usually support ANet's decisions and am patient when they have bugs, as these things happen. But I sure hope the people aren't banned because of AFK title-farming on the rings. If so, I think this is terrible. ANet had to expect people would do exactly what they did. Also, what harm was done ? People sunk their gold into these titles, and that's it. I just can't imagine that this is the cause of the bannings. It is probably just another bug, not unlike the deleted pets in the Dragon Arena. So, if it is a bug, I'm sure ANet will work to correct the situation quickly, and if it's not, perhaps these people were banned for other reasons. ANet tends to ban people en masse for bots, so maybe this is the next batch.

On a lighter note, assuming against reason that the bannings were AFK title-farming related, I have a few suggested revisions:

50k tickets won - Charmed
100k tickets won - Lucky
250k tickets won - Living Dangerously
500k tickets won - Marked for Banning
2,500k tickets won - New Game Purchaser

conanoonano · Jul 05, 2006, 10:14 PM // 22:14

Hello. I have Ban too. Iam innocent. Please unbanned me.

johnmedgla · Jul 05, 2006, 10:22 PM // 22:22

I was restoed very quickly after contacting support - Thanks A-Net!

death met · Jul 05, 2006, 10:25 PM // 22:25

OMG I GOT BANNED TOO. WAT HAPPENED???? I entered the game, but my game crashed (out of memory) so when i restart computer and type in my password boom banned (code =45). My other non-factions account didnt got banned though. I think the problems lie in a bug at the faction's festivals.

mr_stealth · Jul 05, 2006, 10:25 PM // 22:25

I'm still banned. Haven't heard back from another guy in my alliance that was banned too.

Aera · Jul 05, 2006, 10:26 PM // 22:26

A friend of mine got banned as well...I donno whats going on

Across The Battle · Jul 05, 2006, 10:26 PM // 22:26

I think the only realistic thing anyone can do is simply post on forums and send emails to Anet. They might be on vacation or something but they will get back to you. If you truely did nothing wrong then there shouldn't be a problem bringing you back up.

Next time people see Gaile on, accually ask her something relevent and find out what happened, for some reason I dont see her coming on when something BAD is happening. But people need to ask her the real questions, not about minipets :-\

Living Stone · Jul 05, 2006, 10:27 PM // 22:27

Quote:

Originally Posted by johnmedgla

Unbanned. Thankyou so much for the quick resolution! Extremely relieved!

Ok Johnmedgla, what's your secret? I have been banned for 2 hrs now and I just now was able to send an email ... I was fighting with the support page link for almost that long till I just finally shot an email their way.

Have they even posted an up-date on this situation?

*Edit* ... still having trouble getting the support page to work and the email got an automatic response that sent a "please registar at the GW support page" message .. this is rediculous! How do they expect to keep customers this way? I'm beginning to thing they got their customer service training at the same place as AOL(AKA AO-Hell)!!! I'm so ticked ... I was just learning to solo chickens too

killer toast · Jul 05, 2006, 10:31 PM // 22:31

my friends account just got unbanned

hurray D:<

Sword Of Cheese · Jul 05, 2006, 10:35 PM // 22:35

oh yea and i got banned as well wtf?!

The Swift · Jul 05, 2006, 10:35 PM // 22:35

Im sorry but can someone please be kind enough to give me the E-Mail address or a way of contacting A-Net so they can unban my account ASAP please =).
All i was doing was the Sanctum Cay mission with my necro and just about to finish cause the boat was comin and then i got logged out with a permanent ban

and i was so confused as i have NEVER used a bot (I dont even know how to get them for that matter

)

Thank you to whoever can help me in contacting A-Net

Sir Skullcrasher · Jul 05, 2006, 10:36 PM // 22:36

so is it happening to those who stay afk in the ring game or just errors on the server side which caused this massive banning! Cuz i spend like 30 minutes or so just running back and forth different rings, hopefully i won't get a perman-ban.

sdcmgs · Jul 05, 2006, 10:37 PM // 22:37

I'm Back!!! Thank you soo much for the fast work at getting my account back up ANet!

Guinevere Ac · Jul 05, 2006, 10:39 PM // 22:39

/unbanned after a brief and intense email-chat with the support staff.